Interview Women in Business: Leaping into untested waters pays off.

Susan Finch interviews Margo Crummack and Sandy Huseby of Crummack Huseby Property Management. These two were brought together from different angles of the property management industry. As the management plan changed at their company, they decided to venture on their own and start it their way. They have matching values, methods and it has proven to be a successful recipe.

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Interns vs. Volunteers vs. Indentured Servants. Do you know the difference?

At a women’s business organization meeting a few months back, I was appalled at the advice given by the speaker to help small business owners grow their business through using interns, “They’re free and can lessen your load.” She was not positioning “hiring” interns as part of a mentoring program, only as a way to …

Read moreInterns vs. Volunteers vs. Indentured Servants. Do you know the difference?

Remember to support your clients AFTER they purchase your product or service

We have a large tub under a chair in my office. It is FILLED with tools and goodies to make amazing cakes. Cake Boss, Food Network and the like did it to us. We’ve invested in tools that I don’t always know how to use, but the package was compelling enough to convince me that …

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Your audience changes, or grows up. Are your products growing with them?

One of the biggest mistakes toy companies make is to assume that girls outgrow toys. It’s not that they outgrow toys, dolls and the like – their tastes grow up a bit and they get tired of constantly being told their toys need to involve pink, bows, puppies and kittens. I know this because I’m …

Read moreYour audience changes, or grows up. Are your products growing with them?

Sometimes lemons require a zester.

lemonade garnishWe’ve all heard the quote when things go unexpectantly bad. Sometimes I buy into it, sometimes I toss it out there in varying forms. But the reality is, sometimes we cannot make lemonade out of every situation. We can get glimpses if we work at it, contort the situation, fantasize or dig deep into the bowels of childhood memories, but we are still dealing with lemons; some of which have VERY thick skin and little juice.

There are times when your lemons need to simply be a garnish – part of an anecdote you will share later to get a groan, a laugh, an empathetic half smile from an audience. Something someone else can learn from – at your expense – but that is your gift to them.

In business:

Dwelling in the pile of juice-less lemons is counter-productive. It’s best to find the quickest way to the exit out of the mire. What I’ve learned from dealing with undesirable professionals and uncomfortable professional situations is that when I can turn my attitude into a place of compassion by looking at it from their side and assuming there are hidden details affecting their attitude and actions, it’s easier to move through it without a heavy feeling of resentment, anger. Knowing, too, that it is not an option to seek retaliation – EVER – tends to move people to other more positive attitude options faster.

A high percentage of these situations are due to poor or unclear communication, and then unmet expectations. Sometimes they are caused because we didn’t turn down the project or lead in the first place when our gut started to tug at us – warning – “This could get bad…. walk away now… just say no….”

And, sometimes people are just weasels. It’s nothing personal – it truly isn’t about you; it’s who they are due to previous experiences. Sometimes it’s due to fear of being found out at as someone who doesn’t know everything. Cornered people react irrationally, cruelly, unprofessionally and all of those other nasty ways. Knowing it’s not personal allows us to take the step back and remove our own emotions from the equation.

 

On the personal side:

As for sad situations of loss – that’s tough. Lemonade is easy to make, but sometimes hard to swallow. “They are in a better place..” “They had a full life…” “At least they are not suffering…” Blah, blah, blah. Loss STINKS. They will be missed. It is sad for those left behind. Happy memories and those empty consolations do not lessen the sadness or loss, but they may put wider stretches between the bouts of sadness.

Interview with Jeff Fischer – Be a natural, you can’t help but succeed.

Jeff Fischer, PhD founder of Core Career Coaching

Susan Finch interviews Jeff Fischer, PhD of Core Career Coaching on SLMA Radio. He’s been featured on Ted Talks, has been invited around the world to bring out the best in sales people. Jeff has a way of helping you achieve confidence while getting you wound up for more success than you have ever asked for. Spend …

Read moreInterview with Jeff Fischer – Be a natural, you can’t help but succeed.

Women in Sales & Marketing: A conversation with Kathie Nelson

Kathie Nelson joined me on SLMA Radio talking about Women in Sales & Marketing. What do they do to sabotage themselves? Why is multi-tasking not a badge of honor? This was recorded in Google Hangouts – my first experiment recording. I see this as a wonderful tool and venue, especially since it can be set …

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