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How to help tech support help you quicker.

For those of you who have to regularly or even periodically contact tech or IT support via email, there are some ways you can help them solve your issues quickly and with fewer back and forth emails.

It’s similar to walking into a restaurant hungry.  Ordering: “I’d like lunch today.” When actually you were interested in the daily vegan specials that were gluten free due to your intolerance, and you’d like a vegan beer to go with it.

Do you go into Starbucks and ever order “1 coffee” without being bombarded with at least three questions in rapid succession?

Until someone launches the “ReadMyMindApp,” we support people are stuck asking you the questions to get in your heads the old-fashioned way without assumptions.

This may seem like a lot of detail, but try this – they’ll thank you and help you quicker:

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Zoom, Meet, WebX and your options to simply talk.

are you experiencing zoom hangovers?

Years ago I spent a couple of hours a day on Google HANGOUTS. This was a friendly way to have several people in on a video chat, share screens, create interactive events, even incorporate it EASILY into YouTube. Now we can do this – record, schedule public and private events, and stream through Meet. We …

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Google Analytics Tip: Annotations to leave a trail of changes.

This is one of the most helpful tips in Google Analytics and it’s not hard to do. Just a couple of clicks and a tweet length description and you’re done.

ANNOTATIONS in Google Analytics as shown by David Kutcher of Confluent Forms, can allow you to leave a trail of what you did to your site, domain, sitemap, ad campaigns and more that may affect traffic and journeys through your website.

An example of an annotation on a specific day may be:
Sent out email campaign to 8,000 people to promote XX feature at this page XX.
Changed domain records and let domain expire as we didn’t use it for anything.
Thinned out home page to be 2mb and 1.41 seconds download down from 10mb and 14 seconds download.

Here’s the thing, if you have many people making changes on your site, creating marketing initiatives, running campaigns, Facebook, Twitter and other paid programs – they all need to make annotations. You need to INVITE them to have access to analytics and to be able to make notes. You don’t have to allow them to manage users, but they need to be able to make notes. It needs to be ALL of the responsibility, including developers who work on roll-outs of new features, bug fixes – to go in and make a note of it so you can understand why there has been a surge or decline in traffic.

Window: Installing software failures and running as administrator

Time to upgrade a program other than Silverlight and Java and iTunes, you may need to RUN as  ADMINISTRATOR. With bigger, more invasive programs, you need to run as the administrator on your PC to give permission for this newer version to fit into your system all the way. If not, you may end up with those messages after a while, “Failed to complete.” “Fatal error on installation.” “Incomplete installation.” and similar. Try right clicking and running as administrator. 

If I had a nickel…Webmaster Transitions: Pleading Ignorance Doesn’t Fly by Stephan Hovnanian

f I had a nickel…Webmaster Transitions: Pleading Ignorance Doesn’t Fly
It used to be that you would have “the guy” and he would hold the keys. Uh, BAD IDEA. It’s YOUR presence, YOUR domain, YOUR email, YOUR BRAND.If you decide to part ways for whatever reason with “the guy” there are a lot of aspects of your web presence that you will want to get a copy of. 

We have been on both sides of this discussion, as providers helping our clients move to new providers, and as the new provider for a client who has dumped, been dumped or simply parted ways with a web services provider. Years of hard lessons are now coming to you, free of charge so you are prepared to make that switch when the time comes.

========OUR FEATURED EXPERT========
Meet MaAnna Stephenson:
MaAnna is a geek who can still speak in plain English and helps solopreneurs, small businesses, and non-geeks create sites that gets noticed by search engines and readers. Whole-site setup, consultation and training including WordPress, SEO, content, conversion, security, performance, MailChimp, and memberships.

MaAnna’s links:

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Susan Finch – Marketing, PR & Web Pro for DECADES!
With a background in public relations and advertising since 1986, Susan is a “gentle guide for clients trying new venues online.” She engages those skills as she helps create an online presence that will appeal to existing and future clients and/or investors. All these factors are considered before she constructs a suggested plan for clients. It goes way beyond an online presence.


Stephan Hovnanian – Web strategy, Google+ for Business
Stephan Hovnanian is a web strategist and email marketer for Shovi Websites, author of the Google+ Pro Tips series of ebooks on Amazon, and host of a weekly webcast called Google+ Business Spotlight. Stephan distills the content and advice out there on the Web into useful and applicable ideas to help your business make the most of its online presence.


Checking for Broken Links

Do you have a new site? How about a site that you have been working on for years with tons of resources, links to articles, images from other sites and more? Chances are you have broken links. This is known as LINK ROT.  Once a quarter, we recommend using some tools to track down the broken links. THEN you’ll have to learn how to fix them. Creating a sitemap at the same time you are checking your links can increase your site’s visibility to Google, Bing, Yahoo, Baidu, Yandex etc, and ensures indexing of the web pages that might not be discovered otherwise.

Here are some tools to help you. goes wtih:

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