Susan Finch

About Susan Finch

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So far Susan Finch has created 165 blog entries.

Improving Our Service Businesses

Do you have a service-based business? Service businesses face some unique challenges compared to product-based businesses. We heard from mom entrepreneurs who have built successful customer and business-to-business service-based companies. We learned what has worked and what hasn't worked for them, some marketing tips, and business building tips to keep your own businesses moving forward.

Measure Twice, Cut Once works in business, too.

My husband has been rebuilding our garage shelving. You could store dead bodies on them. He likes to build things one time and not have to back to fix shoddy work. With the 105 temperatures he was a bit lax on the regular, measure twice - cut once rule. I'm working with a few clients on new designs and launches of large projects. I'm finding the same rule applies to creative projects. I'd rather have my clients sit with a design for a week and really think about what should change and their needs, modifications, etc. rather than jump on their first reactions, and then redo it several times. Many times we end back to a similar place where we started and sometimes we scrap it and start over.

2013-11-14T19:26:05+00:00Blog, Web Tips|

I know the difference between being a Hispanic Professional and a Professional Hispanic.

I'm a poor excuse for a Hispanic and even poorer excuse for a Mexican. Can many members of my family clearly communicate in Spanish? Yes. Do some of those same family members successfully run businesses and employ primarily Hispanic folks? Yes. Am I in either of those categories? No. But at least I know it. I realize not in touch with any particular ethnic segment of the market, unless suburban, professional mom counts. I get embarrassed for companies that think they get it and are in touch with whatever ethnic group they are targeting. I wince at their campaigns. Apparently I'm not alone in my anguish.

2013-11-14T19:26:05+00:00Blog, Industry News|

Humor, simplicity, Pringles made me click – a lot.

Brilliance Doesn't Have to Cost a Fortune Pringles Proves a Massive Production Budget Isn't Necessary for Success Bart Cleveland One of the chief complaints of small agencies is that we don't have budgets big enough to do great work. We look to the winners in our award shows as proof. And that is usually where we are slapped in the face for our lack of commitment to be brilliant.

2013-11-14T19:26:05+00:00Blog, Industry News|

Trust me, I work for @hotmail

Tell me what you think about this Master Gardner now? Would you be happy paying him at his "Master Gardner" rate or does his email scream, "AMATEUR"? Joe has the education, the truck, the team, but lacks the branding and great first impression. Now many folks are independent contractors. You work for companies and then move on to the next project. Perhaps you don't want to use the company email for most of your freelance or "on-the-side" endeavors, but you want to still encourage people to hire you and trust you.

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